Client Guide to These Terms

Welcome to Fleek Marketing.

This short guide explains how we work and what our Terms & Conditions mean in plain English.

It’s here to make everything clear, fair, and transparent — the full legal terms follow this summary.

Working Together

When you approve a proposal or continue using our services, you’re agreeing to our Terms & Conditions.

They set out what each of us is responsible for and help avoid misunderstandings.

What We Do

We provide digital marketing, consultancy, and web services — including strategy, SEO, paid media, content, social, websites, hosting, and AI-driven marketing.

Each project or retainer comes with its own proposal confirming the scope, fees, and timeline.

How We Deliver

We’ll always carry out our work with care and professionalism.

Deadlines rely on good communication — if we’re waiting on approvals, content, or access, timelines may move.

We sometimes use trusted partners or subcontractors but remain responsible for delivery.

Payments

• A deposit may be required before work begins.
• Invoices are typically payable within 15 days and monthly in advance for retainers.
• Late payments may pause work and attract statutory interest under UK law.
• All prices exclude VAT unless stated otherwise.

Ownership & Use

Once paid in full, you own the final deliverables.

We keep ownership of our background tools and templates but you can use them freely within your project.

We may share anonymised examples of our work for our portfolio — never confidential details.

Hosting & Support

If you buy hosting or domains through us, we manage them with trusted partners.

We monitor uptime 24/7, respond to tickets within 48 hours, and treat emergencies (like downtime or security issues) by responding within 1 hour.

We can’t guarantee uninterrupted service, but we’ll always respond quickly and transparently.

AI & Data

We may use AI tools to support creative or technical work.

AI outputs may include errors — you’ll always review and approve before use.

We comply with UK GDPR and the Data Protection Act 2018, and only use approved technology partners.

Our Privacy Policy (published on our website) explains how we handle personal data.

If Problems Arise

If something isn’t right, let’s talk — we’ll always try to resolve issues quickly and fairly.

If we can’t, both parties agree to try mediation before taking any legal action.

The Legal Bit

Our full Terms & Conditions set out your rights and responsibilities in detail.

They’re governed by the laws of England and Wales.

In short:

We believe great results come from clear communication, mutual respect, and shared goals.

These terms exist to protect both sides and keep our partnership running smoothly.

 

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Terms & Conditions of Business — Fleek Marketing Ltd

Registered office: 5 Carrwood Park, Selby Road, Leeds, West Yorkshire, LS15 4LG

Company No: 11077759 | VAT No: 282 9406 79

Last updated: October 2025

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1. Introduction and Acceptance

These Terms & Conditions (“Terms”) set out the agreement between Fleek Marketing Ltd (“Fleek”, “we”, “us”, “our”) and the client (“you”, “your”) for the supply of our services.

By approving a proposal, quotation, or project, paying an invoice, or continuing to use our services, you agree to be bound by these Terms.

Any changes must be agreed in writing by both parties.

These Terms apply to all services provided by Fleek Marketing Ltd, including consultancy, marketing, design, web, hosting, training, and AI-driven services.

If there is any inconsistency between these Terms and any signed proposal, quotation, or statement of work, the specific terms in that document will take precedence.

2. Definitions

• Agreement – these Terms together with any proposal, quotation, or statement of work.
• Client – the person, company, or organisation purchasing services from Fleek.
• Services – the work Fleek agrees to perform, as described in the proposal or quotation.
• Deliverables – the outputs produced under the Services (for example: reports, content, code, campaigns, or designs).
• Term – the duration of the Agreement.
• Confidential Information – any non-public business, commercial, or technical information shared between the parties.

3. Scope of Services

Fleek provides professional digital marketing, consultancy, and web services including, but not limited to:

• Strategy & consultancy
• Search & SEO services
• Paid media management
• Content, PR, and email marketing
• Social media management
• Website design, development, and support
• Hosting, domain, and technical services
• Training, workshops, and upskilling
• AI-driven marketing and emerging technology consultancy
• Reporting, analytics, and performance insights

Each project or retainer will have its own proposal or statement of work confirming the scope, fees, and deliverables.

4. Our Responsibilities

• We’ll deliver the Services with reasonable skill, care, and diligence, consistent with best practice in the digital marketing industry.
• Timelines provided are estimates and rely on prompt feedback, approvals, and materials from you.
• We may use trusted subcontractors or partners for specialist work, but remain responsible for overall delivery and quality.
• We will comply with all applicable UK laws and regulations in delivering our Services.

5. Your Responsibilities

• You’ll provide Fleek with the necessary access, content, and approvals to allow us to deliver the Services.
• You confirm all materials you supply are lawful to use, accurate, and do not infringe the rights of others.
• You’ll respond to requests and approvals in a timely manner. Delays may impact timelines, costs, and performance.
• You are responsible for securing and maintaining your own online accounts, licences, and third-party access credentials (e.g., Google, Meta, HubSpot).

6. Fees and Payment Terms

• Fees are set out in your proposal or quotation.
• A deposit may be required before work begins.

• Retainer services are billed monthly in advance.
• Invoices are payable within 15 days from the invoice date.
• All prices are exclusive of VAT unless stated otherwise.
• Late payments may result in suspension of services and will attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• We reserve the right to withhold or delay delivery of any work until outstanding balances are cleared.

Fleek may review and update fees at the end of an initial retainer term or renewal period, giving at least 30 days’ written notice before any change takes effect.

Where Fleek pays or manages third-party advertising budgets (for example Google Ads or Meta), the Client must fund those budgets in advance. Fleek accepts no liability for campaign pauses or platform action caused by insufficient funds.

7. Intellectual Property

• All Deliverables remain the property of Fleek until payment is received in full.
• Once paid in full, ownership of final Deliverables transfers to you.
• Fleek retains ownership of its background intellectual property — including templates, frameworks, processes, and know-how — but grants you a royalty-free, perpetual licence to use them as part of the project.
• Third-party licences (e.g., stock images, plugins, or software) remain subject to their own terms.
• Fleek may use anonymised project details, screenshots, and results in marketing, training, or portfolio materials, provided no confidential data is disclosed.

8. Term and Termination

• Fixed projects conclude upon final delivery and sign-off.
• Retainer agreements have an initial term (typically 3–12 months) and continue on a rolling monthly basis unless terminated with 30 days’ written notice.
• Either party may terminate for material breach if not remedied within 30 days of written notice.
• Fees remain payable for all work completed and commitments made before termination.
• Upon termination, Fleek may invoice for all work in progress and any non-cancellable third-party costs.

9. Hosting, Domains & Technical Services

If you purchase hosting, domains, or technical services through Fleek:

• Fleek resells these services via trusted third-party providers and acts as your first point of contact.
• We monitor uptime 24/7, respond to support tickets within 48 hours, and treat emergencies (e.g., website down, security breach) within 1 hour.
• While we take every reasonable step to maintain continuity, we cannot guarantee uninterrupted service or be liable for third-party outages.
• You are responsible for renewals, backups, and maintaining control of domain ownership.
• Any service-level targets are dependent on the performance of the third-party infrastructure provider.

10. Software, Platforms & AI Tools

• Our Services may rely on third-party platforms (such as WordPress, HubSpot, Google, Meta, or OpenAI).
• Fleek is not liable for any downtime, errors, or limitations caused by such platforms.
• You are responsible for maintaining your own licences and terms of use for any third-party software connected to your accounts.
• When AI tools are used to support strategy, copywriting, or research:
  • AI outputs may contain factual inaccuracies or bias.
  • You are responsible for reviewing and approving all final materials before publication.
  • We do not upload confidential or personal data into AI systems without your written consent.
• Fleek does not warrant that any AI-generated or third-party content will be free of copyright or intellectual property claims. The Client is responsible for ensuring appropriate rights clearance before publication or reuse.

11. Confidentiality and Data Protection

• Both parties will treat all confidential information shared during the project as private and will not disclose it to any third party without consent.
• Fleek complies with the UK GDPR and Data Protection Act 2018.
• For client data we process, the client acts as the Data Controller and Fleek acts as the Data Processor.
• Fleek may engage approved sub-processors (e.g., Google, HubSpot, or hosting partners) to fulfil its obligations.
• See our Privacy Policy at https://fleek.marketing/privacy-policy for full details of how we handle and protect personal data.
• We will promptly notify you of any data breaches affecting your personal data in accordance with UK data protection law.

12. Limitation of Liability

• Fleek shall not be liable for any indirect, incidental, or consequential loss, including loss of profits, data, or business opportunities.
• Our total aggregate liability to you, whether in contract, tort, or otherwise, is limited to the total fees paid under the Agreement.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded.
• We are not responsible for third-party actions, hosting outages, or events beyond our reasonable control.

13. Force Majeure

Neither party will be liable for any delay or failure to perform obligations due to events beyond reasonable control, including but not limited to fire, flood, strikes, power failure, system or network outages, or acts of government.

If such an event continues for more than 30 days, either party may terminate the Agreement with written notice.

14. Dispute Resolution

We aim to resolve any issues quickly and professionally.

If a dispute arises, both parties agree to attempt to resolve it through good-faith negotiation and, if necessary, independent mediation before pursuing legal action.

If mediation fails to resolve the matter, both parties agree to consider using online dispute resolution (ODR) or another independent ADR provider before issuing court proceedings.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Both parties agree to the exclusive jurisdiction of the courts of England and Wales for any disputes arising under or in connection with this Agreement.

16. Entire Agreement and Severability

These Terms, together with any proposal or statement of work, form the entire agreement between Fleek Marketing Ltd and the client.

If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

© 2025 Fleek Marketing Ltd. All rights reserved.

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These Terms & Conditions may be updated from time to time. The latest version is always available at fleek.marketing/terms-and-conditions